Privacy policy
Privacy Policy
Last updated: March 17, 2026
PrintzCustom LLC operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our store or otherwise communicate with us.
By using our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed.
Personal Information We Collect
When we refer to “personal information,” we mean information that identifies or can reasonably be linked to you. Personal information does not include information that has been anonymized or de-identified.
Depending on how you interact with our Services, we may collect the following types of personal information:
Contact information including your name, email address, phone number, billing address, and shipping address.
Payment information including payment details necessary to process transactions.
Transaction information including the products you view, add to cart, purchase, or return.
Communications including messages you send to us through email or customer support.
Device information including your IP address, browser type, device information, and network connection.
Usage information including how you interact with our website and Services.
Customer-uploaded photos or images submitted for the purpose of creating custom lithophane products.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you when you create an account, place an order, upload photos, contact us, or interact with our Services.
Automatically from your device through cookies or similar technologies when you browse our website.
From service providers who help us operate our store and process transactions.
How We Use Your Personal Information
We use personal information to operate our business and provide our Services, including:
To process orders, payments, and shipments.
To create custom lithophane products using customer-uploaded photos.
To communicate with you regarding orders, support requests, or updates.
To improve our website, products, and customer experience.
To detect and prevent fraud or unauthorized activity.
To comply with legal obligations and enforce our store policies.
Customer-uploaded photos are used solely for the purpose of producing the requested custom lithophane product and fulfilling the order.
How We Share Personal Information
We may share personal information with trusted service providers when necessary to operate our business. This may include:
Shopify, which hosts our online store and processes certain store data.
Payment processors used to complete transactions securely.
Shipping providers who deliver orders.
Technology providers that support our website and store operations.
We may also disclose personal information if required by law, legal process, or to protect our business, customers, or rights.
Relationship with Shopify
Our store is hosted by Shopify. Shopify collects and processes certain personal information about your use of the Services in order to provide and improve the platform.
Information you submit on our store may be shared with Shopify and third-party service providers to process transactions and operate the store.
To learn more about how Shopify uses personal information, please visit Shopify’s Privacy Policy at https://privacy.shopify.com.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites.
Children’s Data
Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of 16.
If you believe a child has provided personal information to us, please contact us so we can delete the information.
Security and Retention
We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.
We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our policies.
Your Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of personal information.
Opt out of marketing communications.
To exercise these rights, please contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.
Contact Information
If you have questions about this Privacy Policy or how your information is used, please contact us:
PrintzCustom LLC
727 E Green St
Marshall, MI 49068
United States
Phone: (269) 248-1419
Email: printzcustom3d@gmail.com